Swap into Monero.
Trade with confidence.

1. Introduction and Acceptance

Welcome to Shadeswap. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

These terms constitute a legally binding agreement between you and Shadeswap regarding your use of our website, platform, and services. If you do not agree with any part of these terms, you must not use our services.

2. Services

Shadeswap provides a secure platform for cryptocurrency transactions. Our services include escrow services and cryptocurrency swaps.

The escrow service acts as a trusted third party that holds funds until both parties fulfill their obligations. The swap service allows users to exchange various cryptocurrencies for Monero (XMR).

3. Fees and Charges

Our standard escrow fee is 5% of the transaction amount. Swap services have a fixed fee of 2% per transaction.

All fees are non-refundable once a transaction has been initiated. We reserve the right to adjust fees or charges at any time.

4. User Responsibilities

Users must be 18 years or older to use our services. All transaction information provided must be accurate and complete.

Shadeswap is not responsible for disputes arising from incomplete or inaccurate information. We reserve the right to refuse service to anyone involved in illegal activities.

5. Dispute Resolution

In case of a dispute, our team will review all transaction details, communications between parties, and any provided evidence. We aim to resolve disputes fairly and promptly.

Both parties will have the opportunity to present their case before a final decision is made. We will make every effort to resolve disputes without the need for legal action.

6. Limitation of Liability

Shadeswap is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount of fees paid for services rendered.

We are not responsible for any loss or damage resulting from the use of cryptocurrency or any third-party services.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an effective date.

Continued use of our services after the effective date of changes constitutes acceptance of the revised terms.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America.

Any legal action arising from or related to these Terms of Service shall be brought exclusively in the courts located in the State of California.

9. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: shadeswap@keemail.me

1. Introduction

At Shadeswap, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your information.

2. Information We Collect

We collect personal information such as your name, email address, phone number, and transaction details when you use our services.

We also collect non-personal information such as IP addresses, browser types, and device information for analytics and security purposes.

3. How We Use Your Information

We use your personal information to process transactions, communicate with you about your account, and provide customer support.

We may also use your information to improve our services, personalize your experience, and for marketing purposes with your consent.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

This includes encryption, secure servers, and regular security audits. We are committed to maintaining the highest standards of data security.

5. Data Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our services.

These service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services and improve our offerings.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our services.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the United States. We have implemented appropriate safeguards to ensure that your data is protected in these jurisdictions.

These safeguards include standard contractual clauses approved by the European Commission and other appropriate legal mechanisms.

8. Your Rights

You have the right to access, correct, update, or delete your personal information. You can also request that we stop processing your information or withdraw your consent at any time.

To exercise these rights, please contact us at the address provided in Section 9.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an effective date.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: shadeswap@keemail.me

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to Shadeswap services. We are committed to fair and transparent handling of all refund requests.

By using our services, you acknowledge and agree to the terms of this Refund Policy.

2. Refund Requests

We will consider refund requests for escrow services only in cases of fraud, unauthorized transactions, or when the transaction cannot be completed due to technical issues.

For swap services, we do not offer refunds as the transaction is final once the funds are sent to the recipient's wallet.

3. Refund Process

To request a refund, you must contact us immediately through our support channels. We will review your request and determine if a refund is possible.

If approved, we will process the refund within 7 business days. The refund amount will be credited back to the original payment method.

4. Refund Limitations

We are not responsible for any loss or damage resulting from the use of cryptocurrency or any third-party services.

Refunds are not available for transactions that have been completed, or for any transaction that has been disputed or resolved.

5. Refund Fees

We may charge a processing fee for any refund request. The fee will be deducted from the refund amount.

The processing fee will be determined based on the complexity of the refund request and the payment method used.

6. Contact Information

If you have any questions about this Refund Policy, please contact us at:

• Email: shadeswap@keemail.me